When you take out insurance, what you’re really paying for is the certainty that you’ll be covered if something goes wrong.
At Dialdirect we think you should not only have first-rate cover, but you have certainty. We believe that you should never have to question whether or not you’re insured properly, not even for a moment. We give you certainty by ensuring that you have full clarity on exactly what you’re getting when you pay for insurance, so there are no surprises when it comes time to claim. We work hard to take the unsure out of insure and this is how:
- Online policy management: Most customers are unaware that a change in residential address or work address can influence their insurance premiums and also their claim payout. That’s why we make it easy for you to update your address on our website or our app, 24/7/365.
- Outstanding policy information notification: We believe that you shouldn’t have to wait until something goes wrong to find out that you are not covered due to something like a missing tracking device certificate or inspection certificate. That’s why we send you email notifications and online notifications telling you about any missing documents that might affect the validity of your cover.
- Scheduled call backs: We are all very busy with our day-to-day tasks and rarely find those few minutes to take care of personal admin. That’s why our customers can schedule a specific and convenient time for us to call you back.
- Helpful agents and online chat: We understand that insurance can be complex – all the terms and conditions can leave anyone confused and bewildered. That’s why we have dedicated consultants to assist with any queries you might have, helping to take the unsure out of insure. You can choose to chat to our consultants over the phone or online using our online chat facility.