Hippo - Service Plans Frequently Asked Questions

What is a Service Plan?
A Service Plan takes care of scheduled services, which include the replacement of essentials like oil filters, air filters, fuel filters, lubricants and spark plugs.
Why do I need a Service Plan?
A Service Plan is essential for anyone who doesn't want the financial stress of a large once-off expense for servicing their vehicle. A Service Plan ensures that your vehicle stays in good working order.
What is the difference between a Service Plan and a Motor Warranty?
A Motor Warranty provides cover for the mechanical and electrical components of your car in the event of a mechanical failure. A Service Plan, on the other hand, helps ensure that a mechanical failure is less likely to occur by frequently replacing essential parts.
When does my Service Plan commence?
The starting date of your Service Plan will depend on the service provider of your choice. Read the policy agreement on your Service Plan to determine when the cover period will commence.
What is the coverage period of a Service Plan?
A Service Plan can run over a selected period of time (e.g. 3 years) or selected kilometres (e.g. 60 000 km) – whichever comes first. This will, however, depend on the Service Plan of your choice.
In what condition must my vehicle be in order to purchase a Service Plan?
You will only be allowed to take out a Service Plan if your vehicle has a valid roadworthy certificate.
Can I purchase a Service Plan if the vehicle's manufacturer warranty has expired?
Whether your vehicle is still under the manufacturer warranty or not, the Service Plan will cover you for parts and labour according to the schedule set out by the manufacturer, at any accredited servicing outlet.
What is my responsibility when taking my car for a service?
You will need to report any defect in your vehicle to the authorised dealer and/or servicing centre.
What happens if I sell my vehicle?
In the event that you sell your vehicle, your Service Plan may be transferred to a subsequent owner provided that your Service Plan is still valid with an updated service history.

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