Auto & General

About Auto & General

With more than 30 years' experience, we've established ourselves as a leader in South African insurance. In that time, we've continually delivered insurance that our clients can rely on, through our superior products, benefits, and partnerships.

In order to meet our clients' needs in any way we can, we've always maintained a great relationship with our trusted brokers, whose experience blends perfectly with ours.

At Auto & General, we've also always understood that our clients' priorities may change and grow through their lifetimes, and we want to be there for them no matter what life stage they're at. That's why, in three decades, we've continued to expand our range of products to include personal, business, life, and value-added products, so that our clients' needs are met, no matter what those needs are.

Our products

Experience has taught us that, no matter what we do, we must do it well.

That's why our insurance products have been carefully crafted to support every client's individual needs.

Under Vehicle Cover, we offer Comprehensive, Third-party, Fire, and Theft, and Third-party Only cover. We also provide Home Contents and Buildings Insurance to protect your most valued assets; Life Cover to ease the worry of caring for your loved ones when you no longer can; and Business Insurance, so you can maintain your business and your financial wellbeing.

If your needs are a little different, we also offer cover for:

• Motorcycle
• Caravan
• Trailer
• Off-road
• Watercraft
• Portable Possessions
• Value-added products
• Personal loans

Assist benefits

Emergencies can happen at any time of the day, any day of the week. As an Auto & General client, you don’t need to worry about the unexpected; our 24/7 Assist Benefits are available to all Comprehensive Vehicle, Home Contents, and Buildings Insurance policyholders.

• Home: We’ll cover the call-out fee and one hour’s labour for plumbers, electricians, glaziers, and locksmiths, because a home emergency doesn’t need to be a dreadful experience.
• Road: When things go wrong with your car, we’re just a phone call away. Our Road Assist includes breakdown and accident assistance.
• Trauma: If you have a traumatic experience, we will provide you with face-to-face counselling sessions, therapy referrals, and other forms of emotional support to get you through.
• Medical: In a medical emergency, time is of the essence. We have a 24/7 telephonic advice line if you’re unsure of what to do, emergency response and transfers to medical facilities, and more.
• Legal: Speak to a qualified attorney for legal documentation, agreements, courtroom preparation, and referrals. Plus, you get telephonic tax advice.
• Entertainment: If you need help planning an event, you can find out all you need to know about major entertainment events, hotels, restaurants, and general travel arrangements.

AutoSOS crash detection

AutoSOS is a smartphone-based impact detection app. It sends emergency medical assistance directly to your location on the road when you are unable to call for help. If you're in a severe accident, our AutoSOS call centre will be notified straight away, and we will attempt to call you.

If we can't reach you, the nearest emergency medical services will be immediately dispatched to assist you. AutoSOS also automatically detects your location through your phone, and you can record your medical information within the app, so there is no time wasted trying to locate you or find out your medical history.

The AutoSOS benefit is available to the regular driver on any of our Comprehensive Vehicle Insurance policies.