Flexi Tickets FAQ's

Enter your departure city, arrival destination, and travel dates and search.
Select the flight option most suited to your schedule and budget.
Insert the correct passenger details according to passport / ID book.
Select the "Rebookable Flight" option and any other travel products.
Select your preferred payment method.
Once payment is received, you will receive booking confirmation via email.

The flexi or rebookable ticket is an exclusive product that allows you to change your flight schedule any time, after you have placed your booking and paid for your flights. Adjust your travel dates or have the freedom to extend your trip with the rebookable ticket option. Once you have received your e-ticket and need to change your dates, you can contact us to receive your free date change, which is subject to the same fare or class availability. If your travel dates are fairly flexible, we will assist you in finding the most affordable alternative flight. Each passenger that is part of the booking is entitled to a free date change. For a domestic return flight, you can change the date of either your outbound or inbound (return) flight. Date changes can be made as little as 24 hours prior to departure

Whatever the reason, flights with flexible dates are the perfect way to ensure that you get great value out of your tickets, by enabling you to make changes to your flights in the event of unforeseen circumstances.

Save Money

While the flexi ticket does not cover reroutes, stop-overs and extended ticket validity, you will be spared the expenses of:

Date change fees
Service/ admin fees
Airline penalty fees
In the worst-case scenario where we cannot rebook you in the same cabin class, you may only have to pay for the difference in airline and airport taxes.

The Fine Print on Flexible Tickets

Should there be no seats available in the same fare and cabin class of your original booking or there has been an increase in taxes, you will be required to pay in the difference between the fare classes only and/or difference in taxes.

You can change your travel to any date within the validity of your ticket (can vary between 1 month - 1 year).
For international travel, changes must be done 24 hours PRIOR to the original departure date on the ticket.
For domestic travel, changes must be made 24 hours PRIOR to departure of outbound OR inbound travel.
The product does not include rerouting, stopovers, no-shows and extending the validity on the ticket.
Changes to origin or destination airports and traveller names are not permitted.
Date changes will be done during business hours and must be requested at least 24 hours before the flight departs.
When requesting the date change, the new departure time has to be at least 24 hours after the request.
Flights must be used in the order they were originally booked.
You can change the date of outward or return journey.
The flexi or rebookable ticket can be used to stay longer or travel earlier.
You will not be eligible for rebookable ticket benefits if you wish to change the airline.
All air tickets issued by Travelstart can be rescheduled through our unique value-add "Flexible ticket" option.