Flight Payments FAQ's

How to book flights via a bank transfer or cash deposit
If you prefer to pay by bank transfer or cash deposit, please use the following banking details using your booking number as a transaction reference:

Please send your proof of payment to [email protected] so that your tickets may be issued. Payment should be made immediately in order to guarantee the quoted price.

The following banks allow for EFT or i-Pay instant EFT payment options:

Branch code: 123209
Account number: 1232117978
Account holder: Travelstart Online Travel Operations

Branch code: 632005
Account number: 4069885562
Account holder: Travelstart Online Travel Operations

Standard Bank
Branch code: 020909
Account number: 070638241
Account holder: Travelstart Online Travel Operations

First National Bank
Branch code: 202509
Account number: 62182487895
Account holder: Travelstart
Is it safe to pay online?
This certainly is an important question to ask in order to ensure that your private details are safe. We make use of SGC-enabled SSL Certificates from Thawte – a trusted company started by our very own Mark Shuttleworth – and you will see our Thawte Secured Seal proudly displayed on our secured pages. In layman’s terms, this basically means that your information is entered on an encrypted connection, so your information can not be stolen by anyone else. If you do decide to go ahead with a credit card payment you can rest assured that we have a dedicated fraud team who have your best interests at heart. The bottom line is that your safety is paramount to us, and so we do all we can to ensure that you can book with us with peace of mind.
Which Payment methods do you accept?
Credit Card/ i-Pay Instant EFT
A traditional internet transfer, or electronic funds transfer (EFT) can be made if you are registered for online banking. You simply need to log in to your internet banking account after reserving your flight with us and you can then go through the steps to pay your total amount. Just make sure that you let us know that your payment is coming in by sending us your payment confirmation. This can be emailed to [email protected] or faxed to 086 679 5337.

Cheque Card
You can opt to pay safely with your MasterCard or VISA cheque card for your flights. Much like paying with a credit card, you would need to insert your cheque card details before proceeding to pay. Following this, your payment will be forwarded to our payment security team for a standard background check which normally takes 24 hours to be processed.

Debit Card
You may not have a credit card, but if you have a debit card you can gladly make use of that. Since we are officially an approved beneficiary at the four main South African banks you can use your debit card in your local bank. However, you need to ensure that your debit card is enabled for e-commerce. A debit card is enabled for e-commerce when the numbers on the card are raised. All you need to do is swipe your card at the Self Service Terminal, enter your Travelstart reference number, and there you have it!

Cash Deposit
If you are not close to an Internet connection, you can make a cash or bank deposit straight from your very own bank. You simply need the banking details of our corresponding bank, and you can then make your deposit for the total amount at the teller. Should you wish to utilize the cash deposit option, simply select the EFT option when you checkout and proceed to your bank to make your deposit. Once the deposit has been made, the bank teller will provide you with a stamped deposit slip, which would then need to be scanned and emailed directly to [email protected], along with your booking number, the same day the deposit was made.
Book Online and pay at PEP or Pick n Pay Stores
Now you can book your flights online and pay for them at your nearest Pep or Pick n Pay store. Simply follow these steps:
  • Simply follow the normal steps when booking your flights and select Pay@ as your payment method.
  • Hint! This payment method will only be offered for bookings worth R20,000 or less.
  • You will receive a reference number to take to your nearest PEP or Pick n Pay store to complete the payment.
  • Make sure you visit the store on the same day you made your booking to guarantee the best price.
  • You can pay for your flight booking with any of the payment options offered in store.
  • After you pay, your booking confirmation and e-ticket will be emailed to you immediately.
  • Pack your bags and get ready for an adventure!

If you experience any issues with your payment in the above stores (ie. Flight costs more than payment limit), please do not disregard your booking. Visit your nearest bank and make a direct bank deposit into your preferred bank account. Once complete, mail your proof of payments and booking reference number to [email protected]
Pay-in-store Terms & Conditions
  • All bookings need to be paid for on the same day the booking is made.
  • Unpaid bookings will be cancelled at midnight on the same day as the reservation.
  • The same fare cannot be guaranteed after the booking is cancelled.
  • The transaction fee of R99 is non-refundable and is included in the Travelstart price when you purchase your ticket.
  • By making use of the services you agree to the standard terms and conditions.
  • This payment method is only available for flight bookings made on Travelstart to the value of under R20,000 in total (including products such as flexi ticket, travel insurance etc)
  • Any queries regarding the service that you purchase must be escalated to Travelstart and not PEP or Pick n Pay Stores. Our contact number is 021 468 4351 or email [email protected].
  • PEP and Pick n Pay Stores will and cannot be held responsible for any loss or damage which you may suffer as a result of the use of this service.
  • If you do not receive your ticket by midnight on your payment day, email us at [email protected]

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