Online insurance and financial services website, Hippo.co.za, has won the 2017 Feefo Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.
Trusted Service is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.
In order to win the 2017 award, a company had to maintain a rating of between 4 – 4.5 stars with a minimum of 100 reviews or more between 1 January 2016 and 31 December 2016. Hippo.co.za maintained a score of 4.4 and received more than 3 000 reviews in the above-mentioned period.
“Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; we believe this is the best way to combat the rising issue of fake reviews,” says Andrew Mabbutt, CEO at Feefo.
Derek Wilson, head of Hippo.co.za commented: “It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement.”