Digital transformation is impacting virtually all areas of business for companies, and continues to drive innovation across all sectors. One big trend expected in business this year is how artificial intelligence can enhance customer experience. According to a Gartner study from 2014, it was predicted that 50% of companies will invest more into the customer experience by 2019.
The digital age allows customers to compare services and products and have the convenience of switching brands almost instantly. When choosing the best services and products to suit their needs, customers are now also comparing the level of service they receive from companies, and expect to be a top priority for every brand they deal with.
The annual Feefo Trusted Service award recognises businesses for delivering exceptional customer experience, as rated by real customers. This symbol of trust serves to distinguish brands that go above and beyond for their customers and is a true reflection of commitment to outstanding customer service, based on genuine reviews and insights.
Between 01 January and 31 December 2018, Hippo.co.za has collected reviews with a Feefo service rating of between 4.0 and 4.4 out of 5.
"We are honoured to have been awarded the Feefo Trusted Service Award for the third consecutive year. We would like to thank our customers for the positive feedback," says Vera Nagtegaal, executive head of Hippo.co.za. "We pride ourselves on providing our customers with convenience and variety, with a major focus on customer experience as one of the most important marketing investments for our business".
Congratulating Hippo.co.za on winning this year's award, Matt West, CEO at Feefo, commented, "The Trusted Service award has always been about recognising those companies that excel beyond the norm. This year we've seen many remarkable businesses leveraging the full potential of Feefo to provide outstanding levels of experience for their customers – and rightly being awarded our most prestigious accreditation. I'm looking forward to the continual success of the businesses that work in partnership with us throughout 2019."
"We are proud of this achievement and will make sure we do everything we can to continuously improve our customers' experience," concludes Nagtegaal.