Understand your cover

According to Tom Tom South Africa, many South African road-users experience the frustration of spending extra time stuck in traffic. More time in daily traffic puts you at a higher risk of being involved in an accident. Luckily the cost of repairs is aleviated for those with vehicle insurance. Or is it? Have you or anyone you know experienced loss where the insurer did not pay out?


Recognising the importance of insurance cover is the first step. The next step is to take your time in understanding your cover to ensure that you will be compensated in the event of loss or damage.


Derek Wilson, Head of Hippo.co.za the insurance comparison website, says, “Insurers may not cover loss or damage to your vehicle in certain instances. Whilst you are insured for perils such as flooding, accidental damage, hail damage and theft, certain factors may result in a repudiation of your claim. This is mainly due to certain clauses in the terms and conditions of your cover that you may not be aware off.”


Some of these instances are:

1.   Moving to a new address without notifying your insurer

Changing your risk address to an area or premises that is considered more dangerous affects your risk profile. Should there be less security at the new risk address where your vehicle is parked at night your insurer may only pay out a portion of the claim, if you failed to contact them to change your address.


2.   Being involved in an accident on a weekend night without having done a breathalyser test

Whilst you may be a safe driver at all times, some drivers put others at risk when driving whilst under the influence of alcohol on a weekend night. For this reason insurers require that a breathalyser (DUI) test be done with authorities at the scene of the accident or at the nearest police station. If no DUI test was done, your insurer may repudiate your claim.


3.   Mechanical failure or un-roadworthy vehicle

The onus is on the policyholder to ensure their vehicle is roadworthy at all times. Should you be involved in an accident where it is found that mechanical failure or wear and tear (such as worn brakes and tyres, engine failure due to wear and tear of parts) was the cause, your insurer may repudiate your claim.


4.   Incorrect regular driver

Households with multiple vehicles may have a change in the regular driver (e.g. if your child becomes the regular driver once they get their license, or husband and wife decide to swop cars)


5.   Security device not fitted

Some vehicle models have a higher theft risk than other, and for this reason the insurer will advise you to install a security device such as an alarm or tracker. Your insurance cover is dependent on this device being fitted. In the event of theft, you will need proof that the device was installed and in proper working order at the time of the incident, otherwise your clam may be repudiated.


“It is important to ensure that you take your time to read through your policy documents and understand your cover. Hippo.co.za allows you to compare from a range of different SA car insurer providers to help ensure that you have the best cover for your needs. 8 out of 10 people could save R427 per month* on their car insurance by using Hippo.co.za,” says Wilson. 


Established in 2007, hippo.co.za is South Africa’s leading comparison website that helps consumers save money by comparing a range of SA providers across financial products such as car insurance, home insurance, life insurance, medical and more. Hippo is free to use and saves consumers the time and hassle of shopping around for the best deal since the Hippo.co.za website instantly retrieves real-time quotes from the different providers using the latest Internet technology. At least 8 out of 10 people could save an average of R427 per month* on their car insurance.


Hippo.co.za makes money by simply charging its partners a fee when a customer chooses to find out more about their products. The results consumers see, and the order in which they are presented, is in no way influenced by the fee hippo.co.za charges its partners or any other factors other than the price of the product being compared. 


For more information, visit us on www.hippo.co.za, connect with Hippo on LinkedIn, http://www.linkedin.com/company/hippo-comparative-services-pty-ltd/, like us on Facebook, www.facebook.com/HippoSA, and follow us on Twitter @Hippo_co_za and YouTube, http://www.youtube.com/user/hippocompare.


Hippo Comparative Services (Pty) Ltd is an authorized financial services provider (FSP number: 16357).


*Average savings based on a representative market research survey conducted by Kaufman Levin Associates, on behalf of Hippo.co.za in May 2014.  Risk Profile Dependent.

Compare Car Insurance Quotes

Our trusted partners